Help & Support

Guides and information to support you

Help with eQ

Visit our eQ Support Centre for common questions, eQ downtime and legal documents.

Planning for LIBOR

Guides and common questions about the LIBOR transition and what you need to know.

Get in touch

Need to report fraud or report a lost of stolen card? Find information on which team to speak to here. 

Changes to the Bank of England base rate

How the Bank of England base rate changes may affect you and what you need to know.

Corporate account reclaims process

Guides and application forms to reclaim funds from a corporate account.

Debit card payment disputes

Raise a debit card payment dispute online and read more about how we can help you.