eQ Mobile

View balances, authorise payments on the go and log in to eQ without using a card reader.

eQ Mobile is available to eQ online banking customers using a compatible Apple or Android device. To use the app, your eQ System Administrator will need to enable mobile permissions on your eQ user profile.

On this page

What is eQ Mobile? Open in new window

Set up eQ Mobile Open in new window

Common questions Open in new window

Get help Open in new window

What is eQ Mobile?

eQ Mobile is the companion app to eQ online banking, giving you convenient access to your balances and payment approvals when you’re away from your desk.

With eQ Mobile, you can:

View your account balances.
Authorise payments on the go.
Log in to eQ without using a card reader.

Download and set up the app

Once mobile permissions have been enabled on your eQ user profile, you're ready to set up eQ Mobile.

To download and set up eQ Mobile:

Download eQ Mobile from the Apple App Store or Google Play Store.
Install the app on a compatible device.
Enter your existing eQ online banking details.
Register your customer number using your smartcard and reader.
Enable biometrics and create a six-digit keycode.

You can add additional customer numbers at any time. Select Add a customer number or the + icon in the app.

Information Message

eQ Mobile can only be registered on one compatible device at a time.

Log in to eQ with eQ Mobile

Once you've registered eQ Mobile, you can use the app to log in to eQ without your smartcard and reader.

To log in to eQ using the app:

Go to eQ online banking. Enter your customer number, username and password, then select Log in.
Select Log in via eQ Mobile app and accept the confirmation message.
A unique identifier code will appear in eQ.
Open eQ Mobile and select Check for log in requests or Review now, depending on what appears in the app.
Select the identifier code that matches the one shown in eQ.

Once the codes match, you’ll be logged in to eQ online banking.

Information Message

Only approve a login request that you started yourself. If you receive a request you weren’t expecting, don’t select an identifier code.

Common questions

Can I use eQ Mobile and eQ online banking at the same time?

Yes. You can use eQ Mobile and eQ online banking at the same time.

Can I use eQ Mobile on more than one device?

No. You can only register eQ Mobile on one device at a time. If you register the app on another device, it will replace your existing registration.

What account balances can I see?

You can view balances for the accounts available to you in eQ online banking, including sterling and multi-currency accounts. For multi-currency accounts, you can see the balances for each available currency.

Can I add more than one customer number?

Yes. Once you’ve registered eQ Mobile, select Add a customer number or the + icon in the app to add another customer number.

Do I need to use biometrics?

Yes. You’ll be asked to enable biometrics and create a six-digit keycode when you register eQ Mobile. If biometrics don’t work when you log in, you can use your keycode instead.

Get help with eQ Mobile

Whether you already use eQ Mobile or are interested in finding out more, we’re here to help.

If you already bank with us, your Relationship Director is your main point of contact. They can help with questions about eQ Mobile and discuss how it could support your organisation’s banking needs.

Chat with us online

Have a question about eQ Mobile or need help using it? You can chat with our team online.

To start a chat:

Visit the eQ online banking login screen.
Select Chat now on the left-hand side of the screen.

You don't need to log in to eQ to start a chat.

If you’d prefer, email us at omnichannel@rbsint.com.

Information Message

Our support team is available Monday to Friday, 8am to 6pm UK time, excluding UK bank holidays.

Start a chat with us Open in new window