How can we help?

eQ Support Centre

How to log into eQ

You can use the eQ Mobile app or your smartcard and reader to log in to eQ online banking.

To use the eQ Mobile app, your eQ System Administrator will need to enable the relevant permission on your eQ user profile.

Common questions about eQ

Other questions

Payment questions

eQ scheduled downtime

To allow for regular maintenance, eQ will be unavailable between 5pm and 9pm UK time on the following days:

  • Saturday, 8th June 2024
  • Saturday, 13th July 2024
  • Saturday, 10th August 2024
  • Saturday, 14th September 2024
  • Saturday, 14th October 2024

There may be occasions where essential maintenance is required that falls outside of the above schedule. Details for downtime not mentioned above will be communicated in advance in the Communications area within eQ.

We apologise for any inconvenience caused.

eQ terms

These terms apply to eQ, the Electronic Banking Service provided by The Royal Bank of Scotland International Limited, The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) and The Royal Bank of Scotland International Limited trading as Isle of Man Bank (Isle of Man Bank) (each the Bank). They form part of the eQ Agreement made between the Customer and the Bank.

The eQ Agreement consists of the Customer's mandate with the Bank (Mandate), the eQ Application Form and these terms.

These terms are in addition to the Bank's Non-personal terms applicable to the Customer's Accounts which also apply to eQ unless derogated from in these terms.

Legal details

The Royal Bank of Scotland International Limited (“RBS International”) is incorporated in Jersey and registered on the Jersey Financial Services Commission (“JFSC”) company registry as a private company with limited liability. It is authorised and regulated by the JFSC with registration number 2304.  Registered and Head Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 285200.

RBS International London Branch is registered in the United Kingdom as a foreign company with registration number FC034191 and branch number BR019279. United Kingdom business address: Level 3, 440 Strand, London, WC2R 0QS. RBS International London Branch is authorised by the Prudential Regulation Authority and is subject to regulation by the Financial Conduct Authority (reference number 760675) and limited regulation by the Prudential Regulation Authority. Details about the extent of RBS International’s regulation by the Prudential Regulation Authority are available on request.

Guernsey business address: Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Tel. 01481 703860. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 2020, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 2020, as amended, and The Lending, Credit and Finance (Bailiwick of Guernsey) Law, 2022.

Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 646464. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.

The Royal Bank of Scotland International Limited, Luxembourg Branch, (RBS International Luxembourg Branch). Business address: Espace Kirchberg, The Square, Building A-40 Avenue J.F. Kennedy, L-1855 Luxembourg. Tel. + 352 270 330 355. Authorised and supervised by the Commission de Surveillance du Secteur Financier (authorisation code: B00000399), as Branch of credit institutions originating from a non-Member State of the European Union.