eQ online banking

Logging in to eQ with a smartcard and reader

How to log in to eQ using a smartcard and reader

Common questions

The response code I am entering into eQ to authorise a batch of payments is not being accepted. What should I do?

If you are experiencing unexplained errors when using your smartcard, this could be down to a synchronisation issue with your smartcard. Please contact the eQ Helpdesk who may ask you to scan this QR code and talk you through the next steps.

You should only scan this QR code when advised to do so by the eQ Helpdesk.

eQ help and support

eQ Support Centre

Visit our eQ Support centre for answers to frequently asked questions, using your eQ card reader and information on scheduled downtime.

Existing eQ Customers

If you already use eQ and need further assistance please use Web Chat.

Or email the eQ Helpdesk.
eQ Helpdesk email: eqhelpdesk@rbsint.com

The eQ Helpdesk is available Monday to Friday, 9am-5pm (Excluding Bank holidays).