Logging in to eQ with a smartcard and reader
How to log in to eQ using a smartcard and reader
The response code I am entering into eQ to authorise a batch of payments is not being accepted. What should I do?
If you are experiencing unexplained errors when using your smartcard, this could be down to a synchronisation issue with your smartcard. Please contact the eQ Helpdesk who may ask you to scan this QR code and talk you through the next steps.
You should only scan this QR code when advised to do so by the eQ Helpdesk.
eQ help and support
Existing eQ Customers
If you already use eQ and need further assistance please use Web Chat.
Or email the eQ Helpdesk.
eQ Helpdesk email: firstname.lastname@example.org
The eQ Helpdesk is available Monday to Friday, 9am-5pm (Excluding Bank holidays).