Fraud & Security

Report fraud or
suspicious activity

Report a lost or stolen card

OneCard

To report a lost or stolen OneCard

Call 0345 877 8113

From abroad: +44 2031 264 846

Lines are open 24 hours a day. Calls may be recorded.

Debit card

To report a lost or stolen debit card

Call 0370 600 0459

From abroad: +44 1268 500 813

Lines are open 24 hours a day. Calls may be recorded.