Debit card payment support

Help to resolve debit card payment issues

How can we help you?

Before you get started

How to raise your debit card payment dispute

We’ve created an online card payment dispute form to make reporting this as easy as possible.

To let us know about the dispute simply:

  • Open the card payment dispute form, we'll take you to rbs.co.uk to do this.
  • Select `Get started`
  • Choose your dispute from the `Select your dispute` list
  • Follow the on-screen prompts