Contact the team
For urgent requests, please call us on:
+ 44 (0) 1534 282787
Lines are open Monday to Friday 9am - 5pm, except public holidays. Calls may be recorded.
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Contact us
How can we help?
Our Corporate Service Teams
Our local Corporate Service Teams can help you with urgent questions and queries, including:
- payments due to go today
- payments which need to be stopped today
- eQ cards, card readers, unlocks or password resets
Select a location
Help with eQ Digital Banking
eQ Support Centre
On the eQ support centre, you'll find:
- answers to frequently asked questions
- details on eQ scheduled downtime
- help when using your card reader
and much more.
eQ Helpdesk
If you already use eQ and need further assistance please email the eQ Helpdesk on:
or you can call us on:
Channel Islands, Isle of Man or UK: 0845 800 7274
From abroad: +44 1534 751 900
Gibraltar: 00 350 200 47781
eQ Helpdesk is available Monday to Friday, 9am - 5pm (excluding bank holidays). Calls may be recorded.
OneCard Helpdesk
Call: 0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160
OneCard Forms & Guides
Our OneCard forms & guides section contains application forms to request additional cards, terms & conditions and insurance information.
Reporting fraud
Fraud on your bank account
Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.
Report fraud on your OneCard
Call 0345 300 4350
From abroad +44 1268 508020
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen card or cheque book
Report a lost or stolen debit card or cheque book
Call 0370 600 0459
From abroad +44 1268 500 813
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen OneCard
Call 0345 877 8113
From abroad +44 2031 264 846
Lines are open 24 hours a day. Calls may be recorded.
Do you want to make a complaint?
Let us fix it for you
We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.
Experienced great service with us?
Recognise a member of staff
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
Want to leave us some feedback?
Tell us what we're doing well
You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.