How can we help?

Contact us

Our Corporate Service Teams

Our local Corporate Service Teams can help you with questions and queries, including:

  • payments due to go today
  • payments which need to be stopped today
  • eQ cards, card readers, unlocks or password resets

Help with eQ Digital Banking

eQ Support Centre

On the eQ support centre, you'll find:

  • answers to frequently asked questions
  • details on eQ scheduled downtime
  • help when using your card reader

and much more.

eQ Helpdesk

If you already use eQ, you can contact the Helpdesk using Web Chat on eQ online banking or email us on:


eQ Helpdesk is available Monday to Friday, 8am - 6pm UK time. Closed on UK bank holidays.

Help with OneCard

OneCard Helpdesk

Call: 0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160

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OneCard Forms & Guides

Our OneCard forms & guides section contains application forms to request additional cards, terms & conditions and insurance information.

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Reporting fraud

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Fraud on your bank account

Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.

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Report fraud on your OneCard

Call 0345 300 4350 
From abroad +44 1268 508020

Lines are open 24 hours a day. Calls may be recorded.


Report a lost or stolen card or cheque book

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Report a lost or stolen debit card or cheque book

Call 0370 600 0459
From abroad +44 1268 500 813

Lines are open 24 hours a day. Calls may be recorded.

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Report a lost or stolen OneCard

Call 0345 877 8113
From abroad +44 2031 264 846

Lines are open 24 hours a day. Calls may be recorded.

Make a complaint or give us feedback

Do you want to make a complaint?

We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.

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Experienced great service from us?

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

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Want to leave us some feedback?

You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.

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