Visit our eQ support centre to find answers to frequently asked questions, information on eQ scheduled downtime and help when using your card reader.
If you already use eQ and need further assistance please email the eQ Helpdesk.
Email: eqhelpdesk@rbsint.com
UK and Channel Islands
0845 800 7274
(from abroad +44 1534 751 900)
Gibraltar
00 350 200 47781
eQ Helpdesk is available Monday to Friday, 9am-5pm (excluding bank holidays).
Call: 0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160
OneCard Helpdesk lines are open Monday to Friday, 9am-5pm (excluding bank holidays).
Calls may be recorded.
Visit our OneCard forms & guides section for application forms to request additional cards, terms & conditions and insurance information.
Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.
Call 0345 300 4350
(from abroad +44 1268 508020)
Lines are open 24 hours a day. Calls may be recorded.
Call 0370 600 0459
(from abroad +44 1268 500 813)
Lines are open 24 hours a day. Calls may be recorded.
Call 0345 877 8113
(from abroad +44 2031 264 846)
Lines are open 24 hours a day. Calls may be recorded.
We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.
Still not found the support you need? Select your location below to view the contact number for your locally based service team. The service team can help you with urgent questions and queries, including:
Call +350 200 73033 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
The Royal Bank of Scotland International Limited
55 Line Wall Road
Gibraltar
GX11 1AA
Call +44 (0) 345 800 0280 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
The Royal Bank of Scotland International
Level 3
440 Strand
London
WC2R 0QS
Call +352 270 330 260 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
The Royal Bank of Scotland International
40 Avenue J F Kennedy
L-1855 Luxembourg
