Contact us

How can we help?

Our Corporate Service Teams

Our local Corporate Service Teams can help you with urgent questions and queries, including:

  • payments due to go today
  • payments which need to be stopped today
  • eQ cards, card readers, unlocks or password resets

Help with eQ Digital Banking

eQ Support Centre

On the eQ support centre, you'll find:

  • answers to frequently asked questions
  • details on eQ scheduled downtime
  • help when using your card reader

and much more.

eQ Helpdesk

If you already use eQ and need further assistance please email the eQ Helpdesk on:


or you can call us on:

Channel Islands, Isle of Man or UK: 0845 800 7274
From abroad: +44 1534 751 900

Gibraltar: 00 350 200 47781

eQ Helpdesk is available Monday to Friday, 9am - 5pm (excluding bank holidays). Calls may be recorded.

Help with OneCard

OneCard Helpdesk

Call: 0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160

OneCard Forms & Guides

Our OneCard forms & guides section contains application forms to request additional cards, terms & conditions and insurance information.

Reporting fraud

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Fraud on your bank account

Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.

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Report fraud on your OneCard

Call 0345 300 4350 
From abroad +44 1268 508020

Lines are open 24 hours a day. Calls may be recorded.


Report a lost or stolen card or cheque book

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Report a lost or stolen debit card or cheque book

Call 0370 600 0459
From abroad +44 1268 500 813

Lines are open 24 hours a day. Calls may be recorded.

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Report a lost or stolen OneCard

Call 0345 877 8113
From abroad +44 2031 264 846

Lines are open 24 hours a day. Calls may be recorded.

Make a complaint or give us feedback

Do you want to make a complaint?

Let us fix it for you

We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.

Experienced great service with us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.