Make a complaint online
This form is for Institutional Banking customers with accounts held in Jersey, Guernsey, Isle of Man, London or Luxembourg.
Online complaint form
At RBS International we do everything we can to make sure our customers get the best possible service. However sometimes, we don't get things right.
When that happens, we always encourage you to tell us, so that we can put matters right.
This website is owned and maintained by The Royal Bank of Scotland International Limited. The information you supply on this form will be used for the purpose of providing you with the service you requested. By supplying your address, telephone number or email address, you are giving your consent for us to contact you in any of these ways in connection with the request.
Thank you, your complaint has been submitted and you will be contacted by a complaint handler within 5 business days.
Please note that submissions received after 5pm (UK time) on business days or at any time on non-business days will be treated as received the following business day.