Common questions about eQ
eQ scheduled downtime
To allow for regular maintenance, eQ will be unavailable during the following days between 5pm and 9pm (UK time):
- Saturday, 10th April 2021
- Saturday, 8th May 2021
- Saturday, 12th June 2021
- Saturday, 10th July 2021
- Saturday, 14th August 2021
- Saturday, 11th September 2021
There may be occasions where essential maintenance is required that falls outside of the above schedule. Details for downtime not mentioned above will be communicated in advance in the Communications area within eQ.
We apologise for any inconvenience caused.
These Terms apply to eQ, the Electronic Banking Service provided by The Royal Bank of Scotland International Limited, The Royal Bank of Scotland International Limited trading as NatWest International (NatWest International) and The Royal Bank of Scotland International Limited trading as Isle of Man Bank (Isle of Man Bank) (each the Bank). They form part of the eQ Agreement made between the Customer and the Bank.
The eQ Agreement consists of the Customer's mandate with the Bank (Mandate), the eQ Application Form and these Terms.
These Terms are in addition to the Bank's Non-Personal Terms applicable to the Customer's Accounts and the Luxembourg Branch - Terms & Conditions applicable to the Luxembourg Accounts (Luxembourg Terms) which also apply to eQ unless derogated from in these Terms.
The Royal Bank of Scotland International Limited (“RBS International”) is incorporated in Jersey and registered on the Jersey Financial Services Commission (“JFSC”) company registry as a private company with limited liability. It is authorised and regulated by the JFSC with registration number 2304. Registered and Head Office: Royal Bank House, 71 Bath Street, St. Helier, Jersey, JE4 8PJ. Tel. 01534 285200.
RBS International London Branch is registered in the United Kingdom as a foreign company with registration number FC034191 and branch number BR019279. United Kingdom business address: 1 Princes Street, London, EC2R 8BP. RBS International London Branch is authorised by the Prudential Regulation Authority and is subject to regulation by the Financial Conduct Authority (reference number 760675) and limited regulation by the Prudential Regulation Authority. Details about the extent of RBS International’s regulation by the Prudential Regulation Authority are available on request.
Guernsey business address: Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Tel. 01481 710051. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended.
Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 646464. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.
The Royal Bank of Scotland International Limited, Luxembourg Branch, (RBS International Luxembourg Branch). Business address: Espace Kirchberg, The Square, Building A-40 Avenue J.F. Kennedy, L-1855 Luxembourg. Tel. + 352 270 330 355. Authorised and supervised by the Commission de Surveillance du Secteur Financier.