Find the forms and guidance you need to make changes to your eQ service.
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Manage administrators and payment authorisers
Your eQ System Administrator is someone within your organisation who manages eQ access for your users.
Before you appoint or change an eQ Payment Authoriser or System Administrator, make sure they already have a user profile for the relevant eQ connection. An existing eQ System Administrator can create this for them.
Before you send us the forms:
- complete all the relevant fields
- make sure the forms are signed by authorised signatories with the highest signing authority on the bank mandate for the eQ connection
- be ready to provide additional information if we need to complete checks for a new payment authoriser.
Download the forms
Update your eQ customer details
You can use it to:
- update your eQ customer details
- set payment authorisation limits
- enable Money Market Deposits and Notice Deposits
- enable Foreign Exchange (FX)
- change how often users are prompted to reset their password
- choose how long previous payment information remains available in eQ.
Your eQ System Administrator can assign the appropriate deposit and Foreign Exchange permissions to individual users once these services have been enabled.
Need to make a change that isn’t specific to eQ? Please visit Make changes to your account for other account amendment options.
Download the form
Link accounts to eQ
Use this form to link accounts to your eQ connection so you can operate them or view them only.
Any accounts you operate will use the payment authorisation limits already agreed for your eQ service.
Download the form
Set up external account reporting
Use this form to view balance and transaction information in eQ for an account held with another organisation.
Download the form
SWIFT balance and transaction reporting
Use SWIFT balance and transaction reporting to receive account balance and transaction information for your eligible accounts.
Choose the form that matches your account:
SWIFT reporting
Email your completed SWIFT Balance form to:
highvaluetransactionsupport@rbsint.com
If you can’t email your form, you can post it to:
High Value Transaction Support Team
Mail room
Royal Bank House
71 Bath Street
St Helier
Jersey
JE4 8PJ
Information Message
All other eQ forms
Once you’ve completed the relevant form, email it to:
If you can’t email your form, you can post it to:
eQ Amendments Team
Mail room
Royal Bank House
71 Bath Street
St Helier
Jersey
JE4 8PJ
Information Message