Status update

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How our services are running

We've made changes to some of our telephone lines
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home. 

As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found on our contact us page.

Coronavirus (COVID-19): We're here to support you

If you have been impacted financially because of coronavirus (COVID-19) or you are worried about being able to bank in your normal way, our teams are here to support you.

We’re monitoring the situation closely and we have operational contingency plans in place to ensure we can continue to serve you.

We will use this page to let you know how to contact us and to provide updates on our services.

Looking for funding to support your business through COVID?

We want to reassure you that we are working closely with local government to ensure that you can continue to operate during this difficult time.

Through a Government Disruption Guarantee Scheme, our existing Business Banking customers (Sole Traders, Partnerships, Limited Companies, Charities and Clubs and Societies) can apply for a loan to assist trading through this period. 

We are welcoming interest in the Disruption Guarantee Scheme via our NatWest International brand, therefore clicking below to find out more will take you to the NatWest International website for information.

Your application will be processed with RBS International once you have been accepted onto the Scheme.