If you have been impacted financially because of coronavirus (COVID-19) or you are worried about being able to bank in your normal way, our teams are here to support you.
We’re monitoring the situation closely and we have operational contingency plans in place to ensure we can continue to serve you.
We will use this page to let you know how to contact us and to provide updates on our services.
We're currently experiencing a high volume of calls and waiting times are longer than noraml, so thank you for your patience and please bear with us.
Getting in touch with us
If you need our help please speak to your Relationship Director or your usual point of contact.
If you do not know the contact details for your usual point of contact, please use the Corporate Banking contact information found on our Contact us page.
What is Institutional Banking's contingency plan?
"We have a robust business continuity plan in place for such eventualities. We can assure you that these plans are regularly reviewed and tested. We are ready to invoke these plans should we need to, in order to provide a continued service. "
What is Institutional Banking's payments contingency?
"As with other business areas, we have business contingency plans for payments which are regularly tested. At this time there are no impacts to our ability to process payments."
Will there be a delay on payments due to contingency?
"At this point it is business as usual and there are no delays. "
Will you accept e-signatures, if there's a forced isolation and we can't give a physical signature?
"Please liaise with your usual point of contact to discuss this option."
Do we continue to correspond with you in the same way, will there be any changes?
"At the moment it is business as usual and all contact points remain the same. We will update you should anything change."
Be aware of suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about coronavirus (COVID-19). Fraudsters are exploiting the spread of coronavirus to attempt a variety of scams and cybercrime.
Trusted organisations will NEVER ask you for your:
- full PIN or password
- card reader codes
- or ask you to move money from your account.