If you have been impacted financially because of coronavirus (COVID-19) or you are worried about being able to bank in your normal way, our teams are here to support you.
We’re monitoring the situation closely and we have operational contingency plans in place to ensure we can continue to serve you.
We will use this page to let you know how to contact us and to provide updates on our services.
We've made changes to some of our telephone lines
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home.
As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found on our Contact us page.
We want to reassure you that we are working closely with local government to ensure that you can continue to operate during this difficult time.
Through a Government Disruption Guarantee Scheme, our existing Business Banking customers (Sole Traders, Partnerships, Limited Companies, Charities and Clubs and Societies) can apply for a loan to assist trading through this period.
We are welcoming interest in the Disruption Guarantee Scheme via our NatWest International brand, therefore clicking below to find out more will take you to the NatWest International website for information.
Your application will be processed with RBS International once you have been accepted onto the Scheme.
For Business Banking, Corporate & Commercial and Local Real Estate customers
As part of our commitment to supporting our customers who may be affected by the impact of Coronavirus (COVID-19) we have removed all electronic payment charges for the next 12 months. The new tariff will apply from 9 April 2020 to 8 April 2021.
We’re monitoring the potential impact of Coronavirus (COVID-19) for our customers to ensure we can support them appropriately through any period of disruption, if you have any questions or concerns please do speak to your usual contact at the bank. We’re here to help.
What is Institutional Banking's contingency plan?
"We have a robust business continuity plan in place for such eventualities. We can assure you that these plans are regularly reviewed and tested. We are ready to invoke these plans should we need to, in order to provide a continued service. "
What is Institutional Banking's payments contingency?
"As with other business areas, we have business contingency plans for payments which are regularly tested. At this time there are no impacts to our ability to process payments."
Will there be a delay on payments due to contingency?
"At this point it is business as usual and there are no delays. "
Will you accept e-signatures, if there's a forced isolation and we can't give a physical signature?
"Please liaise with your usual point of contact to discuss this option."
Do we continue to correspond with you in the same way, will there be any changes?
"Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home.
As a consequence of this we are kindly requesting that you email your query to us using your normal point of contact or the relevant email addresses found on our Contact us page."
Be aware of suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about coronavirus (COVID-19). Fraudsters are exploiting the spread of coronavirus to attempt a variety of scams and cybercrime.
Trusted organisations will NEVER ask you for your:
- full PIN or password
- card reader codes
- or ask you to move money from your account.