How to report suspicious activity on your accounts and cards

On this page

Our fraud team contact details

Report a lost or stolen card

Please select the appropriate option below and we'll put you in touch with the right team

Report fraud on your bank account Close

Report fraud on your bank account

Jersey
01534 285200
From abroad: +44 1534 285200

Guernsey
01481 710051
From abroad: +44 1481 710051

Isle of Man
01624 646464
From abroad: +44 1624 646464

Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded.

Outside of please call 0800 032 5963 (+44 131 339 7609 from abroad).

Please be prepared to answer some security questions so we can verify your identity.

Report suspicious emails Close

Report suspicious emails

Fraudsters often send random emails pretending to be from banks. If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@rbsint.com

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154 (Minicom 0845 900 5960). When calling from abroad please dial +44 1268 500874(Minicom +44 141 308 8045).

Calls may be recorded.

Report fraud on your OneCard Close

Report fraud on your OneCard

Need to report fraud?

Call 0345 300 4350 or +44 1268 508020 from abroad.

Lines are open 24 hours a day. Calls may be recorded.

Report suspicious text messages Close

Report suspicious text messages

If you have received a suspicious text message referring to RBS International, please forward the text to us at 0044 7860 009378.

Standard network rates apply. Please contact your network provider for more information on charges.

Need to report a lost or stolen card?

Call 0370 6000 459 (lines are open 24 hours)

From abroad: +44 1268 500 813
Minicom: 0800 404 6160

Calls may be recorded.