Reporting Fraud | RBS International

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Reporting fraud

How to report suspicious transactions on your accounts or cards

How do I report fraud or suspicious activity?

Report fraud on your bank account

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it to us.

Jersey
01534 285200
From abroad: +44 1534 285200

Guernsey
01481 710051
From abroad: +44 1481 710051

Isle of Man
01624 646464
From abroad: +44 1624 646464

Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Calls may be recorded.

Outside these hours please call 0800 032 5963 (+44 131 339 7609 from abroad). 

Please be prepared to answer some security questions so we can verify your identity.

Report fraud on your OneCard

Have you noticed suspicious transactions on your OneCard? Here's how to report it...

Fraud helpdesk
0345 300 4350
From abroad: +44 1268 508020

Lines are open 24 hours a day. Calls may be recorded.

Lost or stolen cards
0370 6000 459
From abroad: +44 1268 500 813
Minicom: 0800 404 6160

Lines are open 24 hours a day. Calls may be recorded.

Report a suspicious email or text message

Report a suspicious email

 

Fraudsters often send random emails pretending to be from banks. If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@rbsint.com.

 

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154 (Minicom 0845 900 5960). When calling from abroad please dial +44 1268 500874 (Minicom +44 141 308 8045).

 

Report a suspicious text message

 

If you have received a suspicious text message referring to RBS International, please forward the text to us at 0044 7860 009378.

 

Standard network rates apply. Please contact your network provider for more information on charges.

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