Need to make a complaint?
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.
We are obliged under international tax law to confirm and hold tax information including; where you are resident for tax purposes and your Tax Identification Number (TIN).
As a financial institution, we may be required to identify and report information regarding customers who are tax resident elsewhere to the relevant tax authorities due to obligations under the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards (CRS) regimes.
If we do not hold up to date tax information for you, this could lead to us reporting out of date information to tax authorities and inconvenience you.
If you are a sole trader, please only complete the Sole Trader Form.
For any other type of entity, please complete the Non-Personal Tax Information Form.
For entities which are Passive NFEs or Passive NFFEs please also complete the Additional Parties Form, which should be completed for personal/natural Controlling Persons and Beneficial Owners. Please note that Beneficial Owner details should be provided for the natural persons at the top of the ownership chain, not for any corporate or other non personal owners.
Give us a call on (0) +44 1624 632417
Lines are open from Monday to Friday 9am - 5pm, except on bank holidays.
If outside these hours please leave a message and we'll contact you as soon as we can. Calls may be recorded.
We're committed to providing excellent service to everyone. We recognise that our customers have a range of needs and we're working with various groups to make sure that our services and products are completely accessible. Visit our Accessibility Hub to find out more about the services available to you.
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.
You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.