If you already use eQ and need further assistance please email the eQ Helpdesk.
Email: eqhelpdesk@rbsint.com
eQ Helpdesk is available Monday to Friday, 9am-5pm (excluding bank holidays).
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Contact us
How can we help?
eQ Support Centre
Visit our eQ support centre to find answers to frequently asked questions, information on eQ scheduled downtime and help when using your card reader.
eQ Helpdesk
OneCard Helpdesk
UK and Channel Islands
0845 800 7274
(from abroad +44 1534 751 900)
Gibraltar
00 350 200 47781
OneCard Helpdesk lines are open Monday to Friday, 9am-5pm (excluding bank holidays). Calls may be recorded.
OneCard Forms & Guides
Visit our OneCard forms & guides section for application forms to request additional cards, terms & conditions and insurance information.
Reporting fraud
Report fraud on your bank account
Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.
Report fraud on your OneCard
Call 0345 300 4350
(from abroad +44 1268 508020)
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen card or cheque book
Report a lost or stolen debit card or cheque book
Call 0370 600 0459
(from abroad +44 1268 500 813)
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen OneCard
Call 0345 877 8113
(from abroad +44 2031 264 846)
Lines are open 24 hours a day. Calls may be recorded.
Need to make a complaint?
Let us fix it for you
We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.
Experienced great service with us?
Recognise a member of staff
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
Want to leave us some feedback?
Tell us what we're doing well
You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.
Other support for existing customers
Still not found the support you need? Select your location below to view the contact number for your locally based service team. The service team can help you with urgent questions and queries, including:
- payments due to go today
- payments which need to be stopped today
- eQ cards, card readers, unlocks or password resets
Select a location
Get in touch
Call + 44 (0) 1534 282 787 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
Calls may be recorded.
Where we're based
Jersey address
The Royal Bank of Scotland International
P.O. Box 64
Royal Bank House
71 Bath Street
St Helier
Jersey, Channel Islands
JE4 8PJ
Get in touch
Call + 44 (0) 1481 706 611 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
Calls may be recorded.
Where we're based
Guernsey address
The Royal Bank of Scotland International
P.O. Box 62
Royal Bank Place
1 Glategny Esplanade
St Peter Port
Guernsey
GY1 4BQ
Get in touch
Call + 44 (0) 1624 637 182 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
Where we're based
Isle of Man address
The Royal Bank of Scotland International
2 Athol Street
Douglas
Isle of Man
IM99 1AN
Get in touch
Call +350 200 73033 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
Calls may be recorded.
Where we're based
Gibraltar address
The Royal Bank of Scotland International Limited
55 Line Wall Road
Gibraltar
GX11 1AA
Get in touch
Call +44 (0) 345 800 0280 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
Calls may be recorded.
Where we're based
London address
The Royal Bank of Scotland International
Level 3
440 Strand
London
WC2R 0QS
Get in touch
Call +352 270 330 260 for urgent payment queries, eQ cards, card readers, unlocks or password resets.
Lines are open Monday to Friday 9am - 5pm, except public holidays.
For all other queries, please email the team.
Calls may be recorded.
Where we're based
Luxembourg address
The Royal Bank of Scotland International
40 Avenue J F Kennedy
L-1855 Luxembourg