Contact Us

Get support

Report fraud on your card or account

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Report fraud on your bank account

To get the help you need as soon as possible, it's important that you contact us on the right number.

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Report fraud on your OneCard

Call 0345 300 4350 or if you're abroad, call +44 1268 508020

Lines are open 24 hours a day.

Calls may be recorded.

 

Helpdesks for eQ or OneCard

eQ online banking

Helpdesk for existing eQ customers

If you already use eQ and need further assistance please email the eQ Helpdesk.

eQ Helpdesk email: eqhelpdesk@rbsint.com

The eQ Helpdesk is available Monday to Friday, 9am-5pm (Excluding Bank holidays).

OneCard

Helpdesk for OneCard customers

UK and Channel Islands call 0845 800 7274 

or if you're abroad, call +44 1534 751 900

Gibraltar 00 350 200 47781

Lines are open Monday to Friday, 8am-5pm (except UK bank holidays).

Calls may be recorded.

Support for existing customers

If you can't find the support you need, please call your locally based service team who are on hand to help you with your urgent questions and queries, including:

  • payments due to go today
  • payments which need to be stopped today
  • eQ cards, card readers, unlocks or password resets
 

If you'd like to speak to us about becoming a customer or would like to find out more about our institutional banking services, please visit our locations hub

Report a lost or stolen card or cheque book

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Lost or stolen debit cards and cheque books

Call 0370 600 0459 or if you're abroad, call +44 1268 500 813

Lines are open 24 hours a day. Calls may be recorded.

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Report a lost or stolen OneCard

Call 0345 877 8113 or if you're abroad, call +44 2031 264 846

Lines are open 24 hours a day. Calls may be recorded.

How to make a complaint or give us feedback

Need to make a complaint?

Let us fix it for you

We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how it was resolved.

Experienced great service with us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.

Our locations

To find out more about our institutional banking services and speak to someone about how we can help, please visit our locations hub.