Contact the team
For urgent requests, please call us on:
+ 44 (0) 1534 282787
Our local Corporate Service Teams can help you with urgent questions and queries, including:
On the eQ support centre, you'll find:
and much more.
If you already use eQ and need further assistance please email the eQ Helpdesk on:
or you can call us on:
Channel Islands, Isle of Man or UK: 0845 800 7274
From abroad: +44 1534 751 900
Gibraltar: 00 350 200 47781
eQ Helpdesk is available Monday to Friday, 9am - 5pm (excluding bank holidays). Calls may be recorded.
Call: 0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160
Our OneCard forms & guides section contains application forms to request additional cards, terms & conditions and insurance information.
Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.
Call 0345 300 4350
From abroad +44 1268 508020
Lines are open 24 hours a day. Calls may be recorded.
Call 0370 600 0459
From abroad +44 1268 500 813
Lines are open 24 hours a day. Calls may be recorded.
Call 0345 877 8113
From abroad +44 2031 264 846
Lines are open 24 hours a day. Calls may be recorded.
We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.