Contact Us

Speak to a local expert
or get support

Get in touch to find out more

Speak to a local expert to find out how we can help you achieve your goals.

Report fraud on your card or account

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Reporting fraud on your bank account

Email the corporate service team where a member of the team will be able to help you.

 

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Report fraud on your OneCard

Fraud helpdesk for OneCard, call: 0345 300 4350 or if you're abroad, call +44 1268 508020

Lines are open 24 hours a day. Calls may be recorded.

 

Support for eQ or OneCard

OneCard

Helpdesk for OneCard customers

UK and Channel Islands 0845 800 7274 or if you're abroad, call +44 1534 751 900

Gibraltar 00 350 200 47781

Lines are open Monday to Friday, 8am-5pm (except UK bank holidays).

Calls may be recorded.

eQ online banking

Helpdesk for eQ customers

Call 0345 877 8113 or if you're abroad, call +44 20 3126 4846

Minicom: 0800 404 6160

Lines open Monday to Friday 8am - 6pm, Saturday 9am - 1pm.

Calls may be recorded.

Report a lost or stolen card or cheque book

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Lost or stolen debit cards and cheque books

Email the corporate service team where a member of the team will support you. 

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Lost or stolen OneCard

Call 0370 6000 459  or if you're abroad, call +44 1268 500 813

Minicom: 0800 404 6160

Calls may be recorded.

How to make a complaint or give us feedback

Need to make a complaint?

Let us fix it for you

We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how it was resolved.

Experienced great service with us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.