Contact us

How can we help?

Help with eQ Digital Banking

eQ Helpdesk

If you already use eQ and need further assistance please email the eQ Helpdesk.

Email: eqhelpdesk@rbsint.com

eQ Helpdesk is available Monday to Friday, 9am-5pm (excluding bank holidays).

Help with OneCard

OneCard Helpdesk

UK and Channel Islands

0845 800 7274  
(from abroad +44 1534 751 900)


Gibraltar 

00 350 200 47781

OneCard Helpdesk lines are open Monday to Friday, 9am-5pm (excluding bank holidays). Calls may be recorded.

Reporting fraud

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Report fraud on your bank account

Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.

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Report fraud on your OneCard

Call 0345 300 4350 
(from abroad +44 1268 508020)

Lines are open 24 hours a day. Calls may be recorded.

 

Report a lost or stolen card or cheque book

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Report a lost or stolen debit card or cheque book

Call 0370 600 0459

(from abroad +44 1268 500 813)

Lines are open 24 hours a day. Calls may be recorded.

 

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Report a lost or stolen OneCard


Call 0345 877 8113

(from abroad +44 2031 264 846)

Lines are open 24 hours a day. Calls may be recorded.

How to make a complaint or give us feedback

Need to make a complaint?

Let us fix it for you

We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.

Experienced great service with us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.

Other support for existing customers

Still not found the support you need? Select your location below to view the contact number for your locally based service team. The service team can help you with urgent questions and queries, including:

  • payments due to go today
  • payments which need to be stopped today
  • eQ cards, card readers, unlocks or password resets