Make a complaint online
This form is for Institutional Banking customers with accounts held in Jersey, Guernsey, Isle of Man, London or Luxembourg.
Online complaint form
At RBS International we do everything we can to make sure our customers get the best possible service. However sometimes, we don't get things right.
When that happens, we always encourage you to tell us, so that we can put matters right.
We collect and process various categories of personal and financial information throughout your relationship with us, to allow us to provide our products and services and to run our business. For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our Privacy Notice.
We may update this from time to time and we encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.
Thank you for completing the form.
Your complaint has been submitted and you will be contacted by a complaint handler within 5 business days.
Please note that submissions received after 5pm (UK time) on business days or at any time on non-business days will be treated as received the following business day.