eQ Mobile

Help & support for eQ Mobile

eQ Mobile app is available to eQ online banking customers using a compatible Apple iPhone or Android device. Touch ID & Face ID are available on selected Apple devices. Android Fingerprint is available on selected Android devices.

Installing eQ Mobile

  • Ensure your system administrator has enabled eQ Mobile permissions on your profile
  • Search for eQ Mobile in the Apple App Store (for iPhones) or the Google Play Store (Android devices)
  • Install the app on one device only
  • Register your connections using your smartcard & reader

eQ Mobile is only available for Apple iPhones with operating system version 12.4 above and Android devices with operating system version 6 or above.

Common questions

Registering your customer number

Using the app and biometrics

Checking your accounts & balances

Technical issues

Need assistance?

We have an eQ Mobile Team available to support customers using eQ Mobile or you can contact the eQ Helpdesk for further assistance.

eQ Mobile Team

email: eqmobileapp@rbsint.com

eQ Helpdesk

If you need assistance please use Web Chat.

Or email the eQ Helpdesk.
eQ Helpdesk email: eqhelpdesk@rbsint.com

The eQ Helpdesk is available Monday to Friday, 9am-5pm (Excluding Bank holidays).