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How to get in touch
Whether you already bank with us or are interested in becoming a customer, we're here to help.
If you already bank with us, your Relationship Director is your main point of contact. They can support you with your day-to-day banking, funding needs, cash flow management and future growth plans.
Chat with us online
Need help quickly? Select Chat now on the left-hand side of the eQ login screen.
You don't need to log in to eQ to start a chat. Our team can help with a wide range of banking queries.
If you'd prefer, contact us by email at omnichannel@rbsint.com.
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Our support team is available Monday to Friday, 8am to 6pm UK time, excluding UK bank holidays.
Report fraud or a suspicious transaction
To get the help you need, it's important that you contact us on the right number.
If your account is held with Royal Bank of Scotland in the UK, please visit rbs.co.uk.
Debit card
To report a lost or stolen debit card
0370 600 0459
From abroad: +44 1268 500 813
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OneCard
To report a lost or stolen OneCard
0345 877 8113
From abroad: +44 2031 264 846
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Cheque book
To report a lost or stolen cheque book
0370 600 0459
From abroad: +44 1268 500 813
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OneCard Helpdesk
0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160
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Lines are open Monday to Friday, 8am to 5pm (UK time), excluding UK bank holidays. Calls may be recorded.
OneCard forms and guides
You'll find application forms for additional cards, terms and conditions, insurance information and other useful guides in our OneCard forms and guides section.
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Want to make a complaint?
If something hasn't gone as expected, we'd like to hear from you. We'll work to put things right and keep you updated along the way.
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Received great service from us?
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
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Want to leave us some feedback?
You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.
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