Contact number:
01534 285200
From abroad: +44 1534 285200
Address:
The Royal Bank of Scotland International
P.O. Box 64
Royal Bank House
71 Bath Street
St Helier
Jersey JE4 8PJ
Channel Islands
Corporate Banking
Jersey
Guernsey
Contact number:
01481 710051
From abroad: +44 1481 710051
Address:
The Royal Bank of Scotland International
P.O. Box 62
Royal Bank Place
1 Glategny Esplanade
St Peter Port
Guernsey, GY1 4BQ
Isle of Man
Contact number:
01624 646464
From abroad: +44 1624 646464
Address:
The Royal Bank of Scotland International
2 Athol Street
Douglas
Isle of Man
IM99 1AN
London
Contact number:
02070 855000
From abroad: +44 2070 855000
Address:
The Royal Bank of Scotland International
7th Floor
1 Princes Street
London
EC2R 8BP
Luxembourg
Contact number:
270 330 260
From abroad: +352 270 330 260
Address:
The Royal Bank of Scotland International
46 Avenue J F Kennedy
L-1855 Luxembourg
General contacts
Need to talk? Use the drop down lists below to find the correct contact number.
Internet banking
Helpdesk support for our eQ, Digital Banking and ibanking services.
eQ Helpdesk:
- UK and Channel Islands: 0845 8007274
- Gibraltar: 00 350 200 47781
- From abroad: +44 1534 751900
Open Monday to Friday, 8am-5pm (Excluding UK Bank Holidays)
Digital Banking helpdesk:
Our Digital Banking helpdesk is available 24/7 via online chat.
ibanking helpdesk:
01534 282870
From abroad: +44 1534 282870
Lines are open 24 hours a day. Calls may be recorded.
Telephone banking
Telephone banking services in Jersey, Guernsey and Isle of Man
Jersey:
01534 285200
From abroad: +44 1534 285200
Guernsey:
01481 710051
From abroad: +44 1481 710051
Isle of Man:
01624 646464
From abroad: +44 1624 646464
Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Calls may be recorded.
Credit cards
Credit card customer services and reporting a lost or stolen credit card
Customer services:
0126 850 8023
From abroad: +44 126 850 8023
Lost or stolen credit cards:
0126 850 0813
From abroad: +44 126 850 0813
Lines are open 24 hours a day. Calls may be recorded.
Debit cards and cheque books
Reporting a lost or stolen debit card or cheque book.
Lost or stolen debit cards and cheque books:
01534 620050
From abroad: +44 1534 620050
Lines are open 24 hours a day. Calls may be recorded.
Useful forms
Need to make a complaint?
Information on our complaints process and how to make a complaint online.
If you don't get the best service, we always encourage you to tell us, so that we can put it right.
We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.
Experienced great service with us?
Use our online form to nominate the member of staff for a service award.
We're really pleased you've received great service from us.
Want to leave us some feedback?
We're always looking for ways to improve. Use our online form to leave us some feedback.
Your feedback is important to us - we really appreciate you taking the time.