Reporting fraud on your bank account
Have you noticed any suspicious transactions on your bank account? Here's how to report it...
Jersey
01534 285200
From abroad: +44 1534 285200
Guernsey
01481 710051
From abroad: +44 1481 710051
Isle of Man
01624 646464
From abroad: +44 1624 646464
Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded.
Outside these hours please call 0800 032 5963 (+44 131 339 7609 from abroad).
Please be prepared to answer some security questions so we can verify your identity.
Report fraud on your OneCard
Have you noticed suspicious transactions on your OneCard? Here's how to report it...
Fraud helpdesk for OneCard
0345 300 4350
From abroad: +44 1268 508020
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or it's been stolen, it's important to let us know as soon as you can...
Lost or stolen debit cards and cheque books
01534 620050
From abroad: +44 1534 620050
Lines are open 24 hours a day. Calls may be recorded.
Lost or stolen OneCard
0370 6000 459
From abroad: +44 1268 500 813
Minicom: 0800 404 6160
Lines are open 24 hours a day. Calls may be recorded.
Jersey
Contact number
01534 285200
From abroad: +44 1534 285200
Address
The Royal Bank of Scotland International
P.O. Box 64
Royal Bank House
71 Bath Street
St Helier
Jersey JE4 8PJ
Channel Islands
Guernsey
Contact number
01481 710051
From abroad: +44 1481 710051
Address
The Royal Bank of Scotland International
P.O. Box 62
Royal Bank Place
1 Glategny Esplanade
St Peter Port
Guernsey, GY1 4BQ
Isle of Man
Contact number
01624 646464
From abroad: +44 1624 646464
Address
The Royal Bank of Scotland International
2 Athol Street
Douglas
Isle of Man
IM99 1AN
London
Contact number
02070 855000
From abroad: +44 2070 855000
Address
The Royal Bank of Scotland International
7th Floor
1 Princes Street
London
EC2R 8BP
Luxembourg
Contact number
270 330 260
From abroad: +352 270 330 260
Address
The Royal Bank of Scotland International
40 Avenue J F Kennedy
L-1855 Luxembourg
Need to talk? Use the drop down lists below to find the correct contact number.
eQ Helpdesk
Helpdesk support for our eQ
UK and Channel Islands
0845 8007274
From abroad: +44 1534 751900
Gibraltar
00 350 200 47781
Lines are open Monday to Friday, 8am-5pm (except UK bank holidays)
OneCard
OneCard helpline
OneCard helpline
0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160
Lines open Monday to Friday 8am - 6pm, Saturday 9am - 1pm. Calls may be recorded.
Need to make a complaint?
Information on our complaints process and how to make a complaint online.
If you don't get the best service, we always encourage you to tell us, so that we can put it right.
We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.
Experienced great service with us?
Use our online form to nominate the member of staff for a service award.
We're really pleased you've received great service from us.
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We're always looking for ways to improve. Use our online form to leave us some feedback.
Your feedback is important to us - we really appreciate you taking the time.
