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Contact us

Get in touch today

Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home. 

As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found on this page. 

Emergency contacts

Reporting fraud on your bank account
Have you noticed any suspicious transactions on your bank account? Here's how to report it...

Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home. 

As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found below. 


Jersey
CSTJerseyqueries@rbsint.com

 

Guernsey, Isle of Man, Luxembourg or London
corporateserviceteam@rbsint.com

 

Report fraud on your OneCard
Have you noticed suspicious transactions on your OneCard? Here's how to report it...

Fraud helpdesk for OneCard
0345 300 4350
From abroad: +44 1268 508020

 

Lines are open 24 hours a day. Calls may be recorded.

Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or it's been stolen, it's important to let us know as soon as you can...

Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home. 

As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found below. 


Lost or stolen debit cards and cheque books
CSTJerseyqueries@rbsint.com


We thank you for your patience and please bear with us.

Lost or stolen OneCard
0370 6000 459
From abroad: +44 1268 500 813
Minicom: 0800 404 6160

 

Calls may be recorded.

Corporate Banking

Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home. 

As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found below.

Jersey

Email address
CSTJerseyqueries@rbsint.com

 

Address
The Royal Bank of Scotland International
P.O. Box 64 
Royal Bank House 
71 Bath Street 
St Helier 
Jersey JE4 8PJ 
Channel Islands

Guernsey

Email address
corporateserviceteam@rbsint.com


Address

The Royal Bank of Scotland International 
P.O. Box 62 
Royal Bank Place 
1 Glategny Esplanade 
St Peter Port 
Guernsey, GY1 4BQ

Isle of Man

Email address
corporateserviceteam@rbsint.com


Address

The Royal Bank of Scotland International 
2 Athol Street 
Douglas 
Isle of Man 
IM99 1AN

London

Contact number
corporateserviceteam@rbsint.com


Address

The Royal Bank of Scotland International 
7th Floor
1 Princes Street
London
EC2R 8BP

Luxembourg

Email address
corporateserviceteam@rbsint.com


Address

The Royal Bank of Scotland International 
40 Avenue J F Kennedy 
L-1855 Luxembourg

General contacts

Need to talk? Use the drop down lists below to find the correct contact number.

eQ Helpdesk
Helpdesk support for our eQ

UK and Channel Islands

0845 8007274
From abroad: +44 1534 751900

 

Gibraltar
00 350 200 47781

 

Lines are open Monday to Friday, 8am-5pm (except UK bank holidays). Calls may be recorded.

OneCard
OneCard helpline

OneCard helpline
0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160

 

Lines open Monday to Friday 8am - 6pm, Saturday 9am - 1pm. Calls may be recorded.

Useful forms

Need to make a complaint?
Information on our complaints process and how to make a complaint online.

If you don't get the best service, we always encourage you to tell us, so that we can put it right.

We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.

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