Contact Us | RBS International

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Emergency contacts

Reporting fraud on your bank account
Have you noticed any suspicious transactions on your bank account? Here's how to report it...

Jersey

01534 285200
From abroad: +44 1534 285200

 

Guernsey
01481 710051

From abroad: +44 1481 710051

 

Isle of Man
01624 646464

From abroad: +44 1624 646464

 

Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Calls may be recorded.

 

Outside these hours please call 0800 032 5963 (+44 131 339 7609 from abroad). 

 

Please be prepared to answer some security questions so we can verify your identity.

Report fraud on your OneCard
Have you noticed suspicious transactions on your OneCard? Here's how to report it...

Fraud helpdesk for OneCard
0345 300 4350
From abroad: +44 1268 508020

 

Lines are open 24 hours a day. Calls may be recorded.

Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or it's been stolen, it's important to let us know as soon as you can...

Lost or stolen debit cards and cheque books
01534 620050
From abroad: +44 1534 620050


Lines are open 24 hours a day. Calls may be recorded.

 

Lost or stolen OneCard
0370 6000 459

From abroad: +44 1268 500 813
Minicom: 0800 404 6160

 

Lines are open 24 hours a day. Calls may be recorded.

Corporate Banking

Jersey

Contact number
01534 285200
From abroad: +44 1534 285200


Address

The Royal Bank of Scotland International
P.O. Box 64 
Royal Bank House 
71 Bath Street 
St Helier 
Jersey JE4 8PJ 
Channel Islands

Guernsey

Contact number
01481 710051
From abroad: +44 1481 710051


Address

The Royal Bank of Scotland International 
P.O. Box 62 
Royal Bank Place 
1 Glategny Esplanade 
St Peter Port 
Guernsey, GY1 4BQ

Isle of Man

Contact number
01624 646464
From abroad: +44 1624 646464


Address

The Royal Bank of Scotland International 
2 Athol Street 
Douglas 
Isle of Man 
IM99 1AN

London

Contact number
02070 855000
From abroad: +44 2070 855000


Address

The Royal Bank of Scotland International 
7th Floor
1 Princes Street
London
EC2R 8BP

Luxembourg

Contact number
270 330 260
From abroad: +352 270 330 260


Address

The Royal Bank of Scotland International 
46 Avenue J F Kennedy 
L-1855 Luxembourg

General contacts

Need to talk? Use the drop down lists below to find the correct contact number.

eQ Helpdesk
Helpdesk support for our eQ

UK and Channel Islands

0845 8007274
From abroad: +44 1534 751900

 

Gibraltar
00 350 200 47781

 

Lines are open Monday to Friday, 8am-5pm (except UK bank holidays)

OneCard
OneCard helpline

OneCard helpline
0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160

 

Lines open Monday to Friday 8am - 6pm, Saturday 9am - 1pm. Calls may be recorded.

Telephone banking
Telephone banking services in Jersey, Guernsey and Isle of Man

Jersey
01534 285200
From abroad: +44 1534 285200

Guernsey
01481 710051
From abroad: +44 1481 710051

Isle of Man
01624 646464
From abroad: +44 1624 646464


Lines are open Monday to Friday 7am - 7pm, Saturday 8am - 1pm. Calls may be recorded.

Useful forms

Need to make a complaint?
Information on our complaints process and how to make a complaint online.

If you don't get the best service, we always encourage you to tell us, so that we can put it right.

We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.

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