Man using mobile phone
Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home.
As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found on this page.
Reporting fraud on your bank account
Have you noticed any suspicious transactions on your bank account? Here's how to report it...
Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home.
As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found below.
Jersey
CSTJerseyqueries@rbsint.com
Guernsey, Isle of Man, Luxembourg or London
corporateserviceteam@rbsint.com
Report fraud on your OneCard
Have you noticed suspicious transactions on your OneCard? Here's how to report it...
Fraud helpdesk for OneCard
0345 300 4350
From abroad: +44 1268 508020
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or it's been stolen, it's important to let us know as soon as you can...
Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home.
As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found below.
Lost or stolen debit cards and cheque books
CSTJerseyqueries@rbsint.com
We thank you for your patience and please bear with us.
Lost or stolen OneCard
0370 6000 459
From abroad: +44 1268 500 813
Minicom: 0800 404 6160
Calls may be recorded.
Coronavirus (COVID-19): Changes to how you can contact us
Due to evolving contingency planning regarding the coronavirus (COVID-19) outbreak, a significant proportion of our colleagues are being transitioned to work from home.
As a consequence of this we are kindly requesting that you email your query to us using the relevant email addresses found below.
Jersey
Email address
CSTJerseyqueries@rbsint.com
Address
The Royal Bank of Scotland International
P.O. Box 64
Royal Bank House
71 Bath Street
St Helier
Jersey JE4 8PJ
Channel Islands
Guernsey
Email address
corporateserviceteam@rbsint.com
Address
The Royal Bank of Scotland International
P.O. Box 62
Royal Bank Place
1 Glategny Esplanade
St Peter Port
Guernsey, GY1 4BQ
Isle of Man
Email address
corporateserviceteam@rbsint.com
Address
The Royal Bank of Scotland International
2 Athol Street
Douglas
Isle of Man
IM99 1AN
London
Contact number
corporateserviceteam@rbsint.com
Address
The Royal Bank of Scotland International
7th Floor
1 Princes Street
London
EC2R 8BP
Luxembourg
Email address
corporateserviceteam@rbsint.com
Address
The Royal Bank of Scotland International
40 Avenue J F Kennedy
L-1855 Luxembourg
eQ Helpdesk
Helpdesk support for our eQ
If your query is related to new eQ cards, card readers, unlocks or password resets please call the eQ Helpdesk and select option 1.
For any other queries please email eQHelpDesk@rbsint.com.
eQ Helpdesk
Call us on 0845 8007274 (Gibraltar customers 00 350 200 47781)
If you're abroad, please call +44 1534 751900
Open Monday to Friday, 8am-5pm (excluding UK Bank Holidays). Calls may be recorded.
OneCard
OneCard helpline
OneCard helpline
0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160
Lines open Monday to Friday 8am - 6pm, Saturday 9am - 1pm. Calls may be recorded.
Need to make a complaint?
Information on our complaints process and how to make a complaint online.
If you don't get the best service, we always encourage you to tell us, so that we can put it right.
We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.
Experienced great service with us?
Use our online form to nominate the member of staff for a service award.
We're really pleased you've received great service from us.
Want to leave us some feedback?
We're always looking for ways to improve. Use our online form to leave us some feedback.
Your feedback is important to us - we really appreciate you taking the time.
