Your Account is Changing | RBS International

Your account is changing

Important information about your
RBS International personal account

For a number of years The Royal Bank of Scotland International Limited has offered personal banking under two brands, RBS International and NatWest International. Whilst we have maintained banking services for both brands, there has been greater development of the NatWest International product suite.

Therefore, the current RBS International personal banking services has drawn to a close and all personal customers of RBS International have been transferred to our NatWest International brand. There will be no change for our Business, Commercial and Corporate customers.

Visit NatWest International

Benefits of NatWest International

We are certain you will find NatWest International ideally placed to look after your future banking needs but would like to apologise in advance for the inconvenience caused by this change.


What NatWest International means for you


NatWest International offers access to a wider range of products and services which weren't available to RBS International customers including:


Mobile Banking
 
Manage your money on the move with the NatWest International Mobile Banking app.


Our mobile app is available to NatWest International customers aged over 11, with Online Banking and a UK mobile or international mobile number from one of these countries: Australia, Belgium, Cyprus, Denmark, France, Gibraltar, Greece, Hong Kong, Ireland, Malta, New Zealand, Poland, Singapore, South Africa, Spain, Sweden, Switzerland and USA.
 

Improved Online banking 
You will have access to more advanced internet banking through NatWest International Online banking and ibanking services.
 

Extended branch network 
Undertake your banking at any of the NatWest International branches in Jersey, Guernsey and the Isle of Man and use the extensive network of cash machines.
 

Improved security 
Chip & PIN identification will be used in branches when carrying out transactions such as making payments. Not only is this more secure, it is also much quicker.
 

For more information on the products and services available from NatWest International please visit www.natwestinternational.com.

Common questions

Will this affect any Business or Commercial accounts I have?
This change will only affect RBS International personal customers. All Business and Commercial customers will remain with RBS International and will therefore be unaffected by this change. Our RBS International branches will continue to provide RBS International counter services as well as NatWest International branded services.


What do I need to do?
You do not need to do anything - ahead of the transfer of any accounts, we will contact you with full details of the change and how we will ensure this happens with the minimum of inconvenience.


When will the actual transfer take place?

Customer accounts will be transferred to NatWest International on a phased basis. We will contact you at least 60 days prior to your 'transfer date' with full information and next steps.


Can I stay as an RBS International customer?
No. The RBS International brand will only be available for Business, Commercial and Corporate customers.


Can I still deal with the people that currently look after my accounts?
Yes. The staff in the branches and any Relationship Managers will remain unchanged, so you can deal with the same people after the transfer has been completed.


Will my account number change?
Yes. You will be supplied with a new account number and all the items you need for your banking such as debit cards, cheque books and online banking registration links.


I don't see what benefits there are for me?
We truly believe that the NatWest International suite of products and services are better suited to our customers' needs. Through the use of branch, internet and mobile banking it provides greater customer choice on how you wish to bank with us and at a time that suits you.


Can I move early?
Should you wish to take advantage of our NatWest International products and services early, please contact us and we'll be happy to help you register for early transfer.


What if I don't want a NatWest International account?
Please contact us if you feel unhappy with the switch to NatWest International. We want to explain to all our customers why we are making the change and believe it can benefit you. Of course, you do not have to switch to NatWest International and could consider moving to another bank but we would like to reiterate that the same staff who have looked after you within RBS International will remain at your branch and still be there to help.


How do I open up a new account?
Please call us, speak to a member of staff in any of our branches or contact your Relationship Manager to discuss your banking requirements.


How do I update my personal details prior to moving to NatWest International?
If you need to update your personal details then please complete and return the Personal Customer Information Update form to: 

Brand Change Team 
PO Box 11 
71 Bath Street 
St Helier 
Jersey 
Great Britain 
JE1 1AE

Update your details

If you need to update your personal details then please complete and return the Personal Customer Information Update form to: 

Brand Change Team 
PO Box 11 
71 Bath Street 
St Helier 
Jersey 
Great Britain 
JE1 1AE

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