Will this affect any Business or Commercial accounts I have?
This change will only affect RBS International personal customers. All Business and Commercial customers will remain with RBS International and will therefore be unaffected by this change. Our RBS International branches will continue to provide RBS International counter services as well as NatWest branded services.
What do I need to do?
You do not need to do anything - ahead of the transfer of any accounts, we will contact you with full details of the change and how we will ensure this happens with the minimum of inconvenience.
When will the actual transfer take place?
Customer accounts will be transferred to NatWest on a phased basis. We will contact you at least 60 days prior to your 'transfer date' with full information and next steps.
Can I stay as an RBS International customer?
No. The RBS International brand will only be available for Business, Commercial and Corporate customers.
Can I still deal with the people that currently look after my accounts?
Yes. The staff in the branches and any Relationship Managers will remain unchanged, so you can deal with the same people after the transfer has been completed.
Will my account number change?
Yes. You will be supplied with a new account number and all the items you need for your banking such as debit cards, cheque books and online banking registration links.
I don't see what benefits there are for me?
We truly believe that the NatWest suite of products and services are better suited to our customers' needs. Through the use of branch, internet and mobile banking it provides greater customer choice on how you wish to bank with us and at a time that suits you.
Can I move early?
Should you wish to take advantage of our NatWest products and services early, please contact us and we'll be happy to help you register for early transfer.
What if I don't want a NatWest Account?
Please contact us if you feel unhappy with the switch to NatWest. We want to explain to all our customers why we are making the change and believe it can benefit you. Of course, you do not have to switch to NatWest and could consider moving to another bank but we would like to reiterate that the same staff who have looked after you within RBS International will remain at your branch and still be there to help.
How do I open up a new account?
Please call us, speak to a member of staff in any of our branches or contact your Relationship Manager to discuss your banking requirements.
How do I update my personal details prior to moving to NatWest?
If you need to update your personal details then please complete and return the Personal Customer Information Update form to:
Brand Change Team
PO Box 11
71 Bath Street