Cookies on the RBS International website

We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. You can set your own preferences here.


Bank statements and transactions explained

Bank statements and transactions explained

A guide to what's on your statement

Your statement is a record of all money going into and coming out of your account over a period of time. You can access your statements online or on paper.

Your statement will show your balance at a given time and the money you have available to take out of the account. Some of the other things you should see on your statement are:

Funds going out (debits)

Payments made by using your debit card in a shop


Your available funds are usually decreased by the amount of your purchase but there won’t be any immediate impact on your balance and you won’t be able to see the transaction on your statement.

Retailers can take up to 4 days to claim the funds from your account and your balance is reduced then.

In online banking the transaction will appear as “Debit Card Transaction” on your Account Summary mini-statement.

More information - the last four digits of your card number, the date of the transaction and the name of the retailer - is shown in your full statement within the service. You can also see more information on the Account Summary page as a tool tip when you hover your mouse over the transaction.

Regular payments such as Direct Debits and Standing Orders


When a standing order or Direct Debit is claimed from your account, your balance and available funds will be reduced by the amount of the claim.

If your regular payment is due to be paid on a Monday, your balance and available funds are usually reduced by the amount of the transaction on the previous Saturday morning.

In online banking the transaction will appear as “Standing order” or “Direct debit” on your Account Summary mini-statement.

More information is shown in your full statement within the service e.g. MUNDUS CLEANING, FP 26/06/12 30, 33041853145939000R.

Online payments


If you make a one-off, online payment to another person or a company, your balance and available balance are usually updated instantly. Your payment will usually reach the recipient within 2 hours.

If the payment is made after 6:30pm, the payment will appear to be made on the following day but your balance and available balance are usually reduced immediately.

The payment will usually appear on your statement as “CALL REF.NO.XXXX” where XXXX is a unique number that identifies your online banking session. Once our systems complete their processing – usually overnight - a full description will be displayed on your statement as well as the original call reference number.



Funds coming in (credits)

Your salary


Most salary payments are made automatically (using a ‘faster payment’) and should appear instantly in your account.

Funds paid in at a branch counter


If you pay in cash, it is immediately reflected in your balance and available funds. This will appear as a “Teller transaction” on your mini-statement. The sort code of the branch you used will also be displayed in full online statements on the following business day.

If you pay in a cheque, it will appear in your balance on the following day but your available funds are not increased until the cheque is cleared. This usually takes 3 days.

Cheques can be returned unpaid, so you should allow at least four full working days before you use money from a cheque you've paid in. In some cases, because cheques may still come back unpaid after this time, it may take up to five working days for a cheque to clear and postal delays can extend this period further.

Money paid into an in-branch deposit machine (Cash Deposit Machine)


If you pay in cash, it is usually reflected in your balance and available funds straight away. This will appear as “CDM [sort code] date/time” on your mini-statement.

If you pay in a cheque, it will appear in your balance on the following day but your available funds are not increased until the cheque is cleared. This usually takes 3 days which is no longer than if you paid in at a branch counter.

Cheques can be returned unpaid, so you should allow at least four full working days before you use money from a cheque you've paid in. In some cases, because cheques may still come back unpaid after this time, it may take up to five working days for a cheque to clear and postal delays can extend this period further.

Due to the recent technical issues CDM transactions are taking a day long than they would normally.



Payments

The majority of payments will normally be processed without delay. However, transactions considered unusual to the normal operation of your account will be referred for further investigation. If this occurs the payment will not be sent until the investigation has been completed.

Statement references

A reference is placed against most transactions on your statement. These references can sometimes be confusing.

View a list of common statement references and what they mean


A reference is placed against most transactions shown on your statement.


Statement reference.

These are the most common references you are likely to see along with an explanation of what they mean.



What’s displayedWhat it stands forWhat it means
ATMAutomated Teller (Cash) MachineA cash dispenser or cash machine transaction
BACAutomated CreditDeposit cash or cheque over the branch counter with your pay in book
BGCBank Giro CreditDeposit cash or cheque over the branch counter with your pay in book
BSPBranch Single PaymentBill or third party payment made within branch
CDMCash & Deposit MachineCash & Deposit Machine's are advanced ATMs which can be used to process pay-ins, bill payment sand withdrawals, as well as cash withdrawals
ChargePreviously displayed as CHGDebited against your account
CHPPayment by CHAPS transferElectronic transfer for large payments between accounts sent and received on the same day i.e. mortgage settlement
CHQChequeA document that orders the payment of money from a bank account to another person or organisation
CUICentralised Unpaid In (Unpaid Cheque)Transaction on your account which relates to an unpaid cheque
CWPCold Weather PaymentDeposit into your account by the Government to cover cold weather payments
D/DDirect DebitA regular payment of a variable amount from your account to a third party or company
DIVDividendAn electronic credit to your account from shares held by you
DRAccount Overdrawn or Debit ItemAn indicator on your statement to show that your balance is less than zero
DWPDepartment for Work and PensionsDeposit into your account by the Department for Work and Pensions
ERTFExchange Rate Transaction FeeDebit related to the use of your debit card at an ATM or POS outside the United Kingdom
IBPInter-Branch PaymentTransfer of money between accounts at different branches
INTInterestor debit on your account associated to interest earned or incurred on your balance
ITLInternationalTransfer of money from your account to an account outside the United Kingdom
NDCNon Dividend CounterfoilA credit to your account from shares held by you
OTROnline Banking TransactionTransaction carried out by using Online Banking
POCPost Office CountersA transaction carried out over a Post Office counter
POSPoint of Sale/Debit Card TransactionA purchase made with your debit card e.g. within a retailer or online
S/OStanding OrderA regular payment of a fixed amount from your account to another account, a third party or company
SBTScreen Based TransactionA transaction processed by the branch on your behalf
TELTelephone BankingA transaction carried out using telephone banking
TFRTransferTransfer of money between accounts
TLRTeller TransactionA transaction carried out using branch banking




If you make a payment or transfer online you will see a unique call reference on your statement next to the transaction.

More information on call references


If you make a payment or transfer using online or telephone banking a unique CALL REF.NO.XXXX is assigned to all the transactions made during that session.

When an online or telephone banking transaction is initially debited from your account the call reference number will show as the transaction description on your statement. Once our systems complete processing of the transaction a full description will be displayed on your statement as well as the call reference number. The full description for these transactions is normally available by the next working day.

You may notice some call ref numbers showing as 0000, the CALL REF.NO. 0000 is a Transfer/Payment made using our mobile banking app.




Paper statements

If you want to receive paper statements you can request this through Digital Banking, over the phone or in branch free of charge. In Digital Banking you can also choose to receive paper statements regularly.