Balance Alerts

There’s no need to call, visit a branch or queue at a cash machine to get a regular balance update. Once you register we’ll text you your balance each week on whatever day suits you best – you can even specify morning or afternoon.

You can set up Alerts to inform you when your account goes above or below a certain limit, so you’ll know when you’ve received a large payment or if your money’s running low. We’ll check your balance at 6am and we’ll aim to text you at around 8am the same day or around 10am if it's a weekend.

You can also ask for a balance and mini-statement update, showing the most recent transactions on your account by text message whenever you like if your mobile phone is registered with a UK network provider (this on demand service is not available on Channel Islands and Isle of Man mobile phone networks).

Just text BAL or MINI to 60628. If you register more than one account, you can tell us which one you need information for by adding the last three digits of your account number or the last four digits of your debit card number, e.g. BAL 123 or BAL 1234.

Costs may apply. Please refer to the important Information on the Alerts service for full details.

You can register and manage your Alerts using Digital banking, by telephone or at your local branch.

Online - the quickest and easiest way

The quickest and easiest way to set up or manage your Alerts is by using our Digital banking service. If you are not registered, sign up today.

If you already bank online just log on, select ‘Alerts’ from the left-hand menu and then select the ‘Manage your alerts’ button on the next page.

Over the phone or at your local branch

If you have an eligible Sterling current or savings account with RBS International you can register or manage Alerts at your local branch or via Telephone banking.

If you come into a branch, please bring some form of photo identification such as a current passport or current photo card driving licence.

Please remember we will never ask you for your PIN or Password details by text or email.

• Does RBS International charge me for this service?
• What happens if a Balance Alert is not delivered?
• Do Balance Alerts work with all RBS International accounts?
• What else should I know about using the Alerts service?

Does RBS International charge me for this service?

We will not charge you for using our Alerts service. However, your network operator may charge you for receiving a text alert from us or for sending a mobile text message to us.

What happens if a Balance Alert is not delivered?

If a Balance Alert is returned undelivered we will try to resend it but we will not be responsible if the service is unavailable at any time or you are not sent or do not receive a Balance Alert.

Do Balance Alerts work with all RBS International accounts?

If you are a personal customer and you can view your Sterling current and/or savings account via Digital banking, your account qualifies for this service. Some accounts are held on our multi-currency banking system and are therefore unfortunately not eligible for the Alerts service.

If you are not sure whether your accounts qualify for this service, please visit one of our branches or call us.

You must be aged over 11 and have an 07 mobile number registered with a UK, Channel Islands or Isle of Man mobile phone provider.

What else should I know about using the Alerts service?

Please read the important information on the Alerts service.