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Important information

Mandatory Message

Please read essential updates and changes relating to your bank accounts and banking services. It is important to check this page on a regular basis for the latest news about your accounts and services.

Changes to your Terms and Conditions

From 1 January 2012 most Sterling electronic payments you make, such as standing orders or bill payments, will be credited to the beneficiary account on the same day. At the moment these types of payments can take up to three working days to reach the recipient.

We should be changing the way most of your payments are sent, using the Faster Payments Service for all applicable payments. The Faster Payments service is only available for Sterling payments within the United Kingdom, Channel Islands, Isle of Man and Gibraltar.

If the bank you are making a payment to does not accept the payment using the Faster Payments Service, we will advise you of alternative ways to pay, where possible.

Please take the time to read through these leaflet which explain the changes to our Terms and Conditions. If you have any questions please contact your local branch.

Changes to your Terms and Conditions (PDF File 56kb)
Your Business Account - Important Information (PDF File 102kb)

The updated versions of the ‘Terms and Conditions’ and ‘Fees Leaflet’ will be available on request in your local branch or from this website from 1 January 2012.

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