Tell me more
Your account is changing
Mandatory Message
Important information
For a number of years The Royal Bank of Scotland International Limited has offered personal banking under two brands, RBS International and NatWest. Whilst we have maintained both banking services there has actually been greater development under the NatWest brand.
Therefore, the current RBS International personal banking services will draw to a close and all personal customers of RBS International will be transferred to our NatWest brand. There will be no change for our Business, Commercial and Corporate customers.
We are certain you will find NatWest ideally placed to look after your future banking needs but would like to apologise in advance for the inconvenience caused by this change.
What NatWest means for you
NatWest offers access to a wider range of products and services which weren't available to RBS International customers including:
Mobile banking on your phone
Mobile banking apps are available for iPhone, Android and BlackBerry phone users with UK, Jersey, Guernsey or Isle of Man mobile phone numbers starting with 07.
Improved Online banking
You will have access to more advanced internet banking through NatWest Online banking and NatWest ibanking.
Extended branch network
Undertake your banking at any of the NatWest branches in Jersey, Guernsey or Isle of Man and use the extensive network of cash machines.
Improved security
Chip & PIN identification will be used in branches when carrying out transactions such as making payments. Not only is this more secure, it is also much quicker.
Quicker account opening
Reduced account opening times in branches and in some cases, your new account will be available immediately.
- Will this affect any Business or Commercial accounts I have?
- What do I need to do?
- When will the actual transfer take place?
- Can I stay as an RBS International customer?
- Can I still deal with the people that currently look after my accounts?
- Will my account number change?
- I don't see what benefits there are for me?
- Can I move early?
- What if I don't want a NatWest Account?
- How do I open up a new account?
Will this affect any Business or Commercial accounts I have?
This change will only affect RBS International personal customers. All Business and Commercial customers will remain with RBS International and will therefore be unaffected by this change. Our RBS International branches will continue to provide RBS International counter services as well as the commencement of NatWest services.
back to topWhat do I need to do?
You do not need to do anything - ahead of the transfer of any accounts, we will contact you with full details of the change and how we will ensure this happens with the minimum of inconvenience.
back to topWhen will the actual transfer take place?
We have no fixed date for the transfer of your accounts. However, we will contact you at least 60 days prior to your 'move date' with full information and next steps.
back to topCan I stay as an RBS International customer?
The RBS International brand will be retained and still be visible on the high street going forward. However, this brand will not be available to our personal customers. We fully appreciate that a change of this nature can cause disruption and will be doing everything possible to ensure the process runs smoothly. However, the decision to change to NatWest is one we hope you will find beneficial, with a wider range of products and services and you will remain within the RBS Group.
back to topCan I still deal with the people that currently look after my accounts?
Yes. The staff in the branches and any Relationship Managers will remain, so you can deal with the same people after the transfer has been completed.
back to topWill my account number change?
Yes. You will be supplied with a new account number and all the items you need for your banking such as debit cards, cheque books and online banking registration links.
back to topI don't see what benefits there are for me?
We truly believe that the NatWest suite of products and services are better suited to our customers' needs. Through the use of branch, internet and mobile banking it provides greater customer choice on how you wish to bank with us and at a time that suits you.
back to topCan I move early?
Should you wish to take advantage of our NatWest products and services early, please contact us and we'll be happy to help you register for early transfer.
back to topWhat if I don't want a NatWest Account?
Please contact us if you feel unhappy with the switch to NatWest. We want to explain to all our customers why we are making the change and believe it can benefit you. Of course, you do not have to switch to NatWest and could consider moving to another bank but we would like to reiterate that the same staff who have looked after you within RBS International will remain at your branch and still be there to help.
back to topHow do I open up a new account?
Please call us, speak to a member of staff in any of our branches or contact your Relationship Manager to discuss your banking requirements.
back to top