Personal banking

• Branch locator
• Useful numbers
• Customer service review
• Feedback
• How to complain
• Nominate our staff

We do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right. When that happens, we always encourage you to tell us about your complaints, so that we can put matters right.

If your account is held in the UK, please use the customer feedback form held on www.rbs.co.uk

Important

Internet emails are not necessarily secure as information could be intercepted, lost or destroyed. Please do not email any account information or other confidential information.

For security reasons,we shall respond to your email by telephone or letter.