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Terms & Conditions

Terms & Conditions

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Terms and Conditions of Use of
The Royal Bank of Scotland International Limited Internet Web Site.

This website is owned and maintained by The Royal Bank of Scotland International Limited (RBS International). The use of this website is subject to the following terms and conditions, which you should read carefully. By using this website you agree to be legally bound by these terms and conditions. If you do not accept these terms and conditions, please do not use this website.

Use of website

1. The information provided on this website or in any communication containing a link to this site is for personal use and informational purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation or which would subject any member of The Royal Bank of Scotland Group ("the RBS Group") to any registration requirement within such jurisdiction or country. Where any opinions are expressed on this website, they are provided for personal use and for informational purposes only.

2. Whilst we make every effort to ensure that the information, including information based on statutes or other legislative or regulatory instruments, given in this website is up to date, it is not possible to guarantee that this is the case and so we shall not be liable for any loss resulting from reliance upon such information.

3. Levels and bases of tax referred to in this website are those applying under legislation in force at the time of writing the relevant article. These levels and bases may change, and the availability and value of any tax relief will depend on your individual circumstances. In providing this information we are not acting as tax advisers and we strongly recommend that you seek independent professional advice in appropriate circumstances. We shall not be liable for any loss resulting from reliance upon this information.

4. The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the provision of financial, investment or other professional advice in any way. In particular but without limitation, unless we expressly agree in writing, we do not hold ourselves out as providing advice on the suitability of accounts, products or services for you.

5. To the extent that statements contained in this website are based on information provided by third parties we shall not be liable for any loss resulting from reliance upon those statements.

6. Unless specifically stated otherwise, graphs and figures used are for illustrative and information purposes only and are not based on past or projected performance. They in no way represent projections of the anticipated or expected performance of relevant products.

7. The contents of this website, including these terms and conditions, are subject to change by us without notification.

Exclusion of liability

8. These 'Exclusion of Liability' provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the 'Exclusion of Liability' clauses shall attempt to exclude liability that is not permissible under applicable law, including without limitation, for death or personal injury, or for fraudulent misrepresentation.

9. Nothing in these terms and conditions shall exclude or limit or restrict our duties and liabilities to you under applicable laws, regulations and any conduct of business rules which we are bound to comply with.

10. While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use in any jurisdiction where we provide our services. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

11. We accept no liability (including without limitation) in either contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
  • loss of goodwill or reputation;
  • special, incidental, consequential loss or damage,

suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

12. To provide increased value to users of this website, we may provide links to other websites or resources (that are not part of the The Royal Bank of Scotland Group for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

13. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.

Copyright

14. All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited unless for personal use only.

Advice

15. The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. In particular, you should obtain advice from a qualified expert before making any investment decision.

Changes to website

16. The contents of this website, including these terms and conditions of use, are subject to change by us without notification and the RBS Group shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.

Telephone Calls

17. Calls may be recorded

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Internet communications

18. In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, the RBS Group reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes checks for, but not limited to; viruses and other malignant code, criminal activity, and use or content which is unauthorised as being in breach of the Group Dignity at Work and Information Security policies.

Complaints

19. If you are not satisfied with any of our products or services, we have a complaints procedure that you can use. A leaflet, giving details of the procedure, is available from your branch upon request.

Governing law

20. The terms and conditions of use of this website are governed by the law of Jersey and any dispute regarding this website or arising as a result of the use of this website shall be subject to the exclusive jurisdiction of the Royal Court of Jersey.

21. The access to and issue, publication, distribution, duplication or other dissemination of all or part of any of the material contained on this site is restricted by law and / or regulation in certain jurisdictions. We therefore strongly recommend that persons accessing this site inform themselves about such restrictions in order that they may observe and comply with them.

Legal Information

General details

22. The Royal Bank of Scotland International Limited (RBS International). Registered Office: P.O. Box 64, Royal Bank House, 71 Bath Street, St. Helier, Jersey JE4 8PJ. Tel. 01534 285200. Regulated by the Jersey Financial Services Commission.

23. Guernsey business address: P.O. Box 62, Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Tel. 01481 710051. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended.

24. Isle of Man business address: 2 Athol Street, Douglas, Isle of Man, IM99 1AN. Tel. 01624 646464. Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary.

25. RBS International is a member of The Royal Bank of Scotland Group. The Royal Bank of Scotland plc - Registered in Scotland No 90312. Registered office: 36 St Andrew Square, Edinburgh EH2 2YB. The Royal Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

26. RBS plc (Isle of Man branch) trading as RBS International is licensed by the Financial Supervision Commission of the Isle of Man. Business address: Royal Bank House, 2 Victoria Street, Douglas, Isle of Man, IM99 1NJ.

27. In the UK, The Royal Bank of Scotland International Limited holds an Interim Permission from the Financial Conduct Authority for conducting consumer credit activities. Our Financial Conduct Authority Interim Permission Number is 545389.

Our supervisory authority: If you are a UK resident, The Royal Bank of Scotland International Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activities it conducts in the UK. We are registered in Jersey and we are regulated by the Jersey authorities as a bank. Because we are an overseas firm, in some respects, the regulatory system applying will be different from that of the United Kingdom. If you are a non-UK resident, the relevant supervisory authority is shown above

Deposit products, savings accounts and current accounts

28. Copies of our most recent audited accounts are available for inspection on request.

29. RBS International is a participant in the Guernsey Banking Deposit Compensation Scheme. The scheme offers protection for 'qualifying deposits' up to £50,000, subject to certain limitations. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Details are available from: Website: www.dcs.gg. Telephone: +44 (0)1481 722756. Post: P.O. Box 380, St Peter Port, GY1 3FY. Deposits made in a Guernsey Branch will not be covered by any equivalent scheme in any jurisdiction outside of the Bailiwick of Guernsey. Further details of the scheme are available on request.

30. RBS International is a participant in the Jersey Banking Depositor Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website www.gov.je/dcs or on request.

31. RBS International is a member of the Isle of Man Depositors' Compensation Scheme (DCS) as set out in the Depositors' Compensation Scheme Regulations 2010. Further details of the scheme are available on request.

32. Under the scheme(s) customers are entitled to make only one claim per licensed entity regardless of the number of brands or trading names contained within that licensed entity and customers are entitled to make one claim only per licensed entity in the jurisdiction where the deposits are held.

33. RBS International is not an Authorised Person subject to the rules and regulations made under the UK Financial Services & Markets Act 2000, and therefore deposits made with branches, all of which are outside the UK, are not protected by those rules and regulations covered by the UK Financial Services Compensation Scheme. As at 31 December 2014, RBS International's paid-up capital and reserves exceeded £1,663 million. UK resident depositors may be subject to declaration and taxation of resulting income.

34. Our Structured Deposit Accounts are domiciled in the Isle of Man and therefore have the protection of the Isle of Man Depositors Compensation Scheme.

35. RBS International is a member of The Royal Bank of Scotland Group. The Royal Bank of Scotland plc - Registered in Scotland No 90312. Registered office: 36 St Andrew Square, Edinburgh EH2 2YB. The Royal Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The latest report and accounts are available at www.investors.rbs.com.

36. RBS International places funds with other parts of its Group and thus its financial standing is linked to the Group. Depositors may wish to form their own view on the financial standing of RBS International and the Group based on publicly available information. The latest report and accounts are available at www.rbsinternational.com/financial-results.

37. If you pay into your account at a Royal Bank of Scotland branch in the United Kingdom, Royal Bank of Scotland Plc (RBS) agrees to receive the money from you for transfer and credit to an account held by you with The Royal Bank of Scotland International Limited (RBS International). RBS acts as your agent, and if RBS is willing to accept the funds from you and RBS International accepts the funds for credit to your account, the credit will be shown on your bank statement.

38. If you pay into your Royal Bank of Scotland Plc (RBS Plc) account at a RBS international branch offshore, RBS International agrees to receive the money from you for transfer and credit to an account held by you with RBS Plc. RBS International acts as your agent and if RBS International is willing to accept the funds from you and RBS Plc accepts the funds for credit to your account, the credit will be shown on your next bank statement.

39. AER stands for Annual Equivalent Rate and illustrates the interest rates as if paid and compounded each year.

40. With currency accounts there is an exchange rate risk if the currency is not the depositor's reference currency.

41. Fixed deposit accounts may not be suitable if you require easy access to your funds or an income.

42. The use of the word "Guaranteed" in relation to this product refers only to the ordinary contractual obligation of the bank to repay your capital in full upon maturity. Our products are not guaranteed by any other party and your rights to repayment upon liquidation of the bank are the same as for any other unsecured depositor of the Bank.

43. Please bear in mind that inflation may have reduced the purchasing power of your deposit by the time it has matured.

44. Past performance is not necessarily a guide to future performance.

45. The value of deposits and any income from them can fall as well as rise.

46. Graphs and figures are used for illustrative and information purposes only and are not based on past or projected performance. They in no way represent projections of the anticipated or expected performance of relevant products.

Lending

47. At RBS International we seek to understand all of our customers' financial needs and provide a full banking service. Therefore, in order to apply for a mortgage you must hold or open a current account with us. The main applicant's salary must be paid into an account with RBS International throughout the mortgage term, or, if earlier until retirement.

48. Over 18s only. Security required.

49. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR OTHER LOAN SECURED ON IT.

50. YOU SHOULD CHECK THAT EQUITY RELEASE AND BULLET REPAYMENT MORTGAGES WILL MEET YOUR NEEDS IF YOU WANT TO MOVE OR SELL YOUR HOME OR YOU WANT YOUR FAMILY TO INHERIT IT. IF YOU ARE IN ANY DOUBT, SEEK INDEPENDENT ADVICE.

51. CHANGES IN THE EXCHANGE RATE MAY INCREASE THE STERLING EQUIVALENT OF YOUR DEBT.

52. PLEASE NOTE THAT FOR MORTGAGES WITH INTEREST PAYMENTS BASED UPON VARIABLE RATE TERMS THERE IS A RISK THAT THE TOTAL SUM PAYABLE UNDER YOUR MORTGAGE INCREASES SIGNIFICANTLY AS RATES RISE.

53. Please note that whilst the examples quoted on this site are fictitious, the figures quoted are based on facts and can be fully supported by reference to bank records and / or statistics. Where monthly repayments are reduced by amalgamating debts it may be that those debts are repaid over a longer period and the total amount of interest paid thereon is consequently greater.

54. APR stands for Annual Percentage Rate and is an interest rate which takes account of the full amount of interest on any money borrowed plus the timing of repayments and any other charges that you have to pay. The frequency of the interest payments, for example monthly or quarterly, affects the calculation.

55. EAR stands for Effective Annual Rate and is the annual interest rate you would pay if you were continually overdrawn for the whole year.

56. Credit cards are issued by The Royal Bank of Scotland plc. Registered office: 36 St. Andrew Square, Edinburgh. Over 18's only. Conditions apply. Subject to status.

57. Most buy to live and buy to let mortgages available from The Royal Bank of Scotland plc (Isle of Man Branch) are not covered by the majority of rules and regulations made under the UK Financial Services and Markets Act 2000.

Miscellaneous

58. Internet e-mails are not necessarily secure as information might be intercepted, lost or destroyed. Please do not e-mail any account or other confidential information.

59. Our services are not offered to any person in any jurisdiction where their advertisement, offer or sale is restricted or prohibited by law or regulation or where we are not appropriately licensed.

Online Banking

60. Customers of RBS International are advised that The Royal Bank of Scotland plc ('RBS plc') provide technology support to RBS International's Digital Banking service and this will enable RBS plc in the UK to access your account data. In subscribing for this service, you consent to and authorise this access.

RBS plc (Isle of Man branch)

61. Mortgages are offered by The Royal Bank of Scotland plc (Isle of Man branch) trading as NatWest.

62. Mortgages secured over United Kingdom properties are only available in certain circumstances. The conduct of business by a branch of a UK authorised firm, located overseas, is not covered by all the rules and regulations made under the UK Financial Services and Markets Act 2000. In particular, borrowers resident outside the UK should note that they will not be covered by the UK Financial Services Compensation Scheme and as the business is undertaken by a branch located outside the UK, complaints relating to this business will not be covered by the UK Financial Ombudsman Service.

Insurance products

Home Insurance

63. Your Home Insurance is underwritten and provided by U K Insurance Limited (UKI). Registered Office and Head Office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England No 1179980. U K Insurance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Should you have a complaint about a claim, this should be sent to Customer Liaison Unit, U K Insurance Limited, The Wharf, Neville Street, Leeds, LS1 4AZ. All other complaints regarding cover should be sent to Customer Relations Department, PO Box 106, 37 Broad Street, Bristol, BS99 7NQ.

If you remain dissatisfied you may refer your complaint to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR or telephone 0845 080 1800. Your legal rights are not affected by following this procedure. Please note that the Financial Services Ombudsman Service will normally only consider a complaint once the insurer has issued a final decision.

The Financial Conduct Authority website which includes a register of all regulated firms can be visited on www.fca.org.uk OR www.bankofengland.co.uk/PRA, or by contacting the FCA on 0800 111 6768.

Travel Insurance

64. Travel Insurance is administered by Cigna Insurance Services (Europe) Limited (Cigna Insurance Services). Registered in England & Wales No. 4617110. Registered Office: Chancery House, St Nicholas Way, Sutton, Surrey SM1 1JB. Cigna Insurance Services (Europe) Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register number 310671.

The Insurance is underwritten by Cigna Europe Insurance Company S.A.-N.V.(Cigna) under policy number TRVRBSI. Registered in Belgium with limited liability (Brussels trade register no. 0474624562), Avenue de Cortenbergh 52, 1000 Brussels, Belgium. Subject to the prudential supervision of the National Bank of Belgium, Boulevard de Berlaimont 14, 1000 Brussels (Belgium) and to the supervision of the Financial Services and Markets Authority (FSMA), rue du Congrès 12-14, 1000 Brussels (Belgium), in the field of consumer protection and subject to limited regulation by the Financial Conduct Authority. Details of the extent of our regulation by the Financial Conduct Authority are available on request. You can check this information on the Financial Services Register by visiting the website www.fsa.gov.uk/register/home.do or by phoning 0845 606 1234.

If you have a complaint, please contact: The Customer Service Manager, RBS International Travel Insurance, Cigna Insurance Services, 1 Drake Circus, Plymouth, PL1 1QH. Tel: 01752 451359. E-mail: RBSI.travelinsurance@cignainsurance.co.uk. If you are not satisfied following receipt of our final response, you may contact the Financial Ombudsman Service (FOS), Exchange Tower, Harbour Exchange Square, London E14 9SR Telephone 0800 023 4567 or 0300 123 9123; Fax 0207 964 1001; www.financial-ombudsman.org.uk.

Car Rental Loss Damage Waiver

65. The Car Rental Loss Damage Waiver and Supplementary Liability Insurance cover together with the Purchase Protection Insurance is provided by White Horse Insurance Ireland Ltd, Travel House, Bay 89.2 Free Zone West, Shannon, County Clare, Ireland. White Horse Insurance Ireland Ltd are authorised and regulated by the Central Bank of Ireland.

Should you have a complaint about a claim, this should be sent to The General Manager, White Horse Insurance Ireland Limited, Travel House, Free Zone West, Shannon, County Clare, Ireland.

If you remain dissatisfied you may refer your complaint to the Financial Services Ombudsman Bureau, 3rd Floor, Lincoln House, Lincoln Road, Dublin 2, Ireland. Telephone +353 (0) 1662 0899.

Lifestyle Management & Concierge

66. Ten Lifestyle Management and Concierge Service (the "Service") is provided by Ten Lifestyle Management Limited ("Ten"), registered in England and Wales under company number 4688658 and having its registered office at Fitzroy House, 2nd Floor, 355 Euston Road, London, NW1 3AL.